Ottumwa Water and Hydro

We recognize the uncertainty and financial challenges many are facing during this time!  If your family has been affected please contact our office at 641-684-4606 ext 110 for payment flexibility options. The office will remain closed indefinitely.

Click on the link below to see if you qualify for assistance thru the State.

 Ottumwa Water Works Press Release:

As a precaution and to discourage the spread of the COVID-19 virus, the Ottumwa Water Works Lobby will be closed indefinitely. Customers wishing to conduct business or make payments are encouraged to utilize the following methods:
    1. Blue Drop Boxes in the front and back of the building
    3. By phone 1-833-208-7228
    4. Customer service desk at North or South HY-Vee
    5. U.S. Mail
    6. Automatic ACH draft from your checking account, please contact the office for more information or to have a form mailed to you.
    7. Account questions may still be directed to the office at 641-684-4606

During this period we will also change how we handle new accounts. Forms will now be available on this website to the left or in a mailbox on the blue drop boxes. Please fill out the form and scan and email to, fax form to 641-682-3269 or mail forms to Ottumwa Water Works PO 20 Ottumwa IA 52501 with the deposit fee of $175.00. Forms may be placed in a provided envelope with the $175.00 Deposit in the blue drop boxes.

We sincerely apologize for any inconvenience that this action may cause.                                                                                                                                                                                                                                                                         

Ottumwa Water



We receive payments from HyVee every week day and we collect Drop Box Payments every morning by 8:00 A.M. If you have a disconnect notice to insure that payment is received please use standard payment methods.

To Make an Online Payment