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Ottumwa Water Works

Meetings

Meetings are typically held on the 3rd Tuesday of every month at 4:00 p.m.

January 21 · 4:00pm
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December 17 · 4:00pm
November 19 · 4:00pm
October 15 · 4:00pm

Frequently Asked Questions

What is a stop box? What is it used for? If it is broken, who's responsible for fixing it?

A stop box is a valve located between the water main and your home. Often, you can see a metal cap approximately 4-6 inches in diameter in your lawn near the street or in your sidewalk or driveway. Stop boxes allow Ottumwa Water Works employees to turn off the water to your home.

Most often, this is done at the homeowner's request so plumbing repairs can be made or when someone is moving out of the property and wants the water service terminated. On rare occasions, Ottumwa Water Works will turn off the water to a property due to a payment collection issue. To avoid having your water cut off, please contact our office to make payment arrangements if you are unable to pay your bill in a timely fashion.

If it is not operational (after many years, it can corrode and break), the homeowner is responsible for repairing the stop box as well as the service line from the home to the water main. Ottumwa Water Works maintains and repairs the water main, as well as the water meter and meter reading equipment.

Can I pay my bill with a credit card?

When paying online or over the phone you may use a debit or credit card. Please note that payments made by debit or credit cards are subject to a $1.25 processor fee and a convenience fee of 2% of the amount being paid.

What is a stop box? What is it used for? If it is broken, who's responsible for fixing it?

When paying online or over the phone you may use a debit or credit card. Please note that payments made by debit or credit cards are subject to a $1.25 processor fee and a convenience fee of 2% of the amount being paid.

Protect your home and family from unexpected repair costs with a home repair plan from Homeserve.