Ottumwa Water and Hydro

We recognize the uncertainty and financial challenges many are facing during this time! If your family has been affected please contact our office at 641-684-4606 ext 110 for payment flexibility options. The office will remain closed indefinitely.

Ottumwa Water Works Press Release:

As a precaution and to discourage the spread of the COVID-19 virus, the Ottumwa Water Works Lobby will be closed indefinitely. Customers wishing to conduct business or make payments are encouraged to utilize the following methods:

1. Blue Drop Boxes in the front and back of the building

2. Online payments found at

3. By phone 1-833-208-7228

4. Customer service desk at North or South HY-Vee

5. U.S. Mail

6. Automatic ACH draft from your checking account, please contact the office for more information or to have a form mailed to you.

7. Account questions may still be directed to the office at 641-684-4606

During this period we will also change how we handle new accounts. Forms will now be available on this website to the left or in a mailbox on the blue drop boxes. Please fill out the form and scan and email to, fax form to 641-682-3269 or mail forms to Ottumwa Water Works PO 20 Ottumwa IA 52501 with the deposit fee of $175.00. Forms may be placed in a provided envelope with the $175.00 Deposit in the blue drop boxes.

We receive payments from HyVee every week day and we collect Drop Box Payments every morning by 8:00 A.M. If you have a disconnect notice to insure that payment is received please use standard payment methods.

To Make an Online Payment

City of Ottumwa