Ottumwa Water Works
Frequently Asked Questions
A stop box is a valve located between the water main and your home. Often, you can see a metal cap approximately 4-6 inches in diameter in your lawn near the street or in your sidewalk or driveway. Stop boxes allow Ottumwa Water Works employees to turn off the water to your home.
Most often, this is done at the homeowner's request so plumbing repairs can be made or when someone is moving out of the property and wants the water service terminated. On rare occasions, Ottumwa Water Works will turn off the water to a property due to a payment collection issue. To avoid having your water cut off, please contact our office to make payment arrangements if you are unable to pay your bill in a timely fashion.
If it is not operational (after many years, it can corrode and break), the homeowner is responsible for repairing the stop box as well as the service line from the home to the water main. Ottumwa Water Works maintains and repairs the water main, as well as the water meter and meter reading equipment.
There are multiple options for paying your water bill:
- Fill out our ACH Direct Pay form to have your water bill taken out of your bank account.
- Make an online payment.
- Pay by phone at (833) 208-7228.
- Mail your payment to Ottumwa Water Works, P.O. Box 20, Ottumwa, IA 52501.
- Drop payment in the blue payment boxes in the front and back of our office.
- Pay at the Customer Service desk at North and South Hy-Vee in Ottumwa.
For more details, see our How to Pay page.
There are multiple options for paying your water bill:
- Fill out our ACH Direct Pay form to have your water bill taken out of your bank account.
- Make an online payment.
- Pay by phone at (833) 208-7228.
- Mail your payment to Ottumwa Water Works, P.O. Box 20, Ottumwa, IA 52501.
- Drop payment in the blue payment boxes in the front and back of our office.
- Pay at the Customer Service desk at North and South Hy-Vee in Ottumwa.
For more details, see our How to Pay page.
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