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Ottumwa Water Works

Meetings

Meetings are typically held on the 3rd Tuesday of every month at 4:00 p.m.

April 15 · 4:00pm
March 25 · 4:00pm
March 13 · 1:00pm · BID OPENING
February 18 · 4:00pm

Frequently Asked Questions

Can I schedule a time to get my water turned on the same day I make a payment if it was disconnected or terminated for non-payment, or get a courtesy notice by phone?

While we are committed to restoring your water service as soon as a payment is received, Ottumwa Water Works cannot schedule a specific time for same-day service orders, nor can we offer a courtesy notice.  Previously scheduled orders take precedence over same-day orders. Service orders to restore water that has been disconnected or terminated for non-payment will be scheduled for the next day.

I noticed that my water bill stated it was “estimated” instead of being based on an actual read this month.

Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.

Can I schedule a time to get my water turned on the same day I make a payment if it was disconnected or terminated for non-payment, or get a courtesy notice by phone?

Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.

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