Ottumwa Water Works
Frequently Asked Questions
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
If your bill shows a previous balance, a shut-off final notice will be generated 10 days prior to the due date on the bill; this also increases the amount due by $10.00. Sometimes your payment and the shut-off final notice cross in the mail. If you feel this has happened please contact our office at (641) 684-4606. Bills not paid by the disconnection or termination date will be assessed a $65 termination (or attempted termination) fee.
If your bill shows a previous balance, a shut-off final notice will be generated 10 days prior to the due date on the bill; this also increases the amount due by $10.00. Sometimes your payment and the shut-off final notice cross in the mail. If you feel this has happened please contact our office at (641) 684-4606. Bills not paid by the disconnection or termination date will be assessed a $65 termination (or attempted termination) fee.
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