Ottumwa Water Works
Frequently Asked Questions
If your bill shows a previous balance, a shut-off final notice will be generated 10 days prior to the due date on the bill; this also increases the amount due by $10.00. Sometimes your payment and the shut-off final notice cross in the mail. If you feel this has happened please contact our office at (641) 684-4606. Bills not paid by the disconnection or termination date will be assessed a $65 termination (or attempted termination) fee.
When paying online or over the phone you may use a debit or credit card. Please note that payments made by debit or credit cards are subject to a $1.25 processor fee and a convenience fee of 2% of the amount being paid.
When paying online or over the phone you may use a debit or credit card. Please note that payments made by debit or credit cards are subject to a $1.25 processor fee and a convenience fee of 2% of the amount being paid.
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