Ottumwa Water Works
Spotlight
Frequently Asked Questions
When paying online or over the phone you may use a debit or credit card. Please note that payments made by debit or credit cards are subject to a $1.25 processor fee and a convenience fee of 2% of the amount being paid.
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
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