Ottumwa Water Works
Frequently Asked Questions
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
Ottumwa Water Works requires someone to be home or at the property when water service is restored to protect your property. Once the technician restores the water we ask the tenant or homeowner to check to make sure faucets and toilets are not running or that the meter is not leaking to prevent damage When water is disconnected or terminated these risks do not apply.
Ottumwa Water Works requires someone to be home or at the property when water service is restored to protect your property. Once the technician restores the water we ask the tenant or homeowner to check to make sure faucets and toilets are not running or that the meter is not leaking to prevent damage When water is disconnected or terminated these risks do not apply.
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