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Ottumwa Water Works

Meetings

Meetings are typically held on the 3rd Tuesday of every month at 4:00 p.m.

June 17 · 4:00pm
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May 20 · 4:00pm
April 15 · 4:00pm
March 25 · 4:00pm

Frequently Asked Questions

I noticed that my water bill stated it was “estimated” instead of being based on an actual read this month.

Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.

Why did I receive a shut-off final notice when I paid my bill?

If your bill shows a previous balance, a shut-off final notice will be generated 10 days prior to the due date on the bill; this also increases the amount due by $10.00. Sometimes your payment and the shut-off final notice cross in the mail. If you feel this has happened please contact our office at (641) 684-4606. Bills not paid by the disconnection or termination date will be assessed a $65 termination (or attempted termination) fee.

I noticed that my water bill stated it was “estimated” instead of being based on an actual read this month.

If your bill shows a previous balance, a shut-off final notice will be generated 10 days prior to the due date on the bill; this also increases the amount due by $10.00. Sometimes your payment and the shut-off final notice cross in the mail. If you feel this has happened please contact our office at (641) 684-4606. Bills not paid by the disconnection or termination date will be assessed a $65 termination (or attempted termination) fee.

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