Ottumwa Water Works
Frequently Asked Questions
While we are committed to restoring your water service as soon as a payment is received, Ottumwa Water Works cannot schedule a specific time for same-day service orders, nor can we offer a courtesy notice. Previously scheduled orders take precedence over same-day orders. Service orders to restore water that has been disconnected or terminated for non-payment will be scheduled for the next day.
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
Occasionally, we are unable to read your meter. This can happen for a variety of reasons but generally indicates to us that there is a problem with your meter and our billing clerk will try to reach you to avoid estimating your bill. When we are unable to reach you to look at the meter or unable to get an actual reading we will then calculate an estimate of your typical water usage.
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