The Ottumwa Water Works Lobby is closed. Customers wishing to make payments can do so using any of the following options.


By Phone

  • Call toll-free at (833) 208-7228 to pay by phone.


  • Drop payment in the blue drop boxes, located in the back of our Water Works building at 230 Turner Drive in Ottumwa. Drop box payments are collected each weekday by 8:00 a.m.
  • Pay at the Customer Service desk at South Hy-Vee (1025 N. Quincy, Ottumwa.) Payments from Hy-Vee are received by the Water Works office each weekday.
  • Electronic Kisok in front of the building, that accepts cash, card and e check free of charge.

By Mail

  • Mail your payment to Ottumwa Water Works, P.O. Box 20, Ottumwa, IA 52501.

By ACH Draft

  • Complete and return our ACH Direct Pay form to have your water bill taken out of your bank account each month.

Flexible Payment Options

We recognize the uncertainty and financial changes many are facing during this time. If your family has been affected, please call our office at (641) 684-4606, extension 110, for flexible payment options.

Our Office is Closed

Customers should make payments online or via the methods outlined on this page. Account questions may still be directed to the office via phone at (641) 684-4606.

Pay Online